Nokia to Outsource it’s Desktop Management to India’s HCL

January 29, 2009 - 7:06 am | 97 views

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Nokia has outsourced desktop management and help desk functions in 76 countries to Indian outsourcer HCL Technologies.

HCL announced on Thursday that the handset maker has signed a five-year contract for an undisclosed sum.

The outsourcer has set up a new office in Helsinki, Finland, to deliver near-shore services to Nokia, in addition to delivering services from centers in Poland, China, the U.S. and India.

The contract includes multilingual helpdesk services in 13 languages, global account management, workstation packaging, creation and maintenance, workstation security management, and on-site support services delivered by partners, HCL said.

Indian outsourcers have typically not been able to get desktop management contracts because they do not have a global presence, and rely on local partners at each location, said Siddharth Pai, a partner at outsourcing consultancy firm Technology Partners International (TPI) in Houston.

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